Privacy Policy

Last Updated: 2 February 2026

Introduction

Norvandel ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website norvandel.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or make an enquiry
  • Book our cleaning services
  • Contact us via phone, email, or contact form
  • Subscribe to our newsletter or communications

This information may include:

  • Name and contact details (email address, phone number, postal address)
  • Service requirements and preferences
  • Payment information (processed securely through third-party payment processors)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and location data
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our cleaning services
  • Process your service requests and bookings
  • Communicate with you about your service, including confirmations and updates
  • Send you marketing communications (with your consent)
  • Respond to your enquiries and provide customer support
  • Improve our website and services
  • Comply with legal obligations

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary to fulfill a contract with you or to take steps before entering into a contract
  • Legal obligation: Processing is necessary to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights don't override these interests

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third parties who perform services on our behalf (payment processing, website hosting, email services)
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with any merger, sale of company assets, or acquisition

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through our cookie banner and your browser settings.

For more information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records may be retained for accounting and legal purposes.

Your Rights

Under GDPR and UK data protection laws, you have the following rights:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data
  • Object: Object to processing of your data
  • Withdraw consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at info@norvandel.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers in accordance with data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Supervisory Authority

If you are located in the EEA or UK, you have the right to lodge a complaint with your local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).